FREEZING INSTRUCTIONS:

Place in the freezer for at least 2 hours inside the plastic freezer bag provided or use your own. If it's too cold immediately out of the freezer, let it sit out until it reaches your desired temperature before placing comfortably on your shoulder.

CLEANING INSTRUCTIONS:

Wipe with a damp towel. Do not submerge in water. If the product gets wet, simply allow to air dry.

WARNING:

Prior to use stop and thoroughly check the inner lining of the sleeve before use for ice crystals and tears in the lining, do not use if for any reason ice crystals or gel are visible.

CAUTION:

Only use as directed. Always freeze in a freezer bag. Apply to dry skin only. Do not apply to infected areas or open wounds without consulting a doctor. Do not put in the dryer or washing machine. Do not submerge in water. Do not use if wet. Do not ingest.

We offer free shipping in the US for all orders over $50.

Once your item/s is dispatched, the estimated delivery time is:

- USA: 2-5 business days

- UK: 7-18 business days

- Australia: 7-18 business days

- Canada: 7-18 business days

- Europe: 7-18 business days

- Rest of world: 14-20 business days

Returns: Our policy lasts 30 days.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, a credit will be applied to your original method of payment, within a certain amount of days.