Refund Policy
At TheraICE, your comfort comes first. If you're not completely satisfied with your purchase, we make returns simple, stress-free, and completely free.
30-Day No-Questions-Asked Returns
You have 30 days from the date of delivery to return your item — no questions asked.
If it’s not the right fit, not what you expected, or simply not for you, you can send it back.
✔ Free returns
✔ No restocking fees
✔ No return shipping costs
We cover the return shipping fee — so there’s zero risk in trying TheraICE.
To start a return, simply email us at info@theraice.com with your order number, and our team will provide a prepaid return label along with quick instructions.
Refunds
Once your return is received and processed, we’ll issue your refund to your original payment method.
- Refunds are typically processed within a few business days after we receive your return.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
You’ll receive a confirmation email as soon as your refund has been issued.
Exchanges
If your item arrives damaged or defective, we’ll make it right.
Please email info@theraice.com with your order number and a photo of the issue, and we’ll arrange a replacement as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank — processing times can vary.
If you’ve done all of the above and still need assistance, please contact us at info@theraice.com and we’ll be happy to help.
A Few Notes
- Items must be returned within 30 days of delivery.
- Refunds are issued to the original payment method.
- Shipping times for exchanges may vary depending on your location.